Responsible gaming is integral to Pelican Casino’s operation and service in the online gambling industry. Our commitment is to ensure that all activities on our platform are conducted within the legal framework and with the highest regard for the well-being and protection of our customers in New Zealand. This policy outlines the principles, obligations, and support mechanisms Pelican Casino implements to promote responsible gaming and prevent problem gambling.
Commitment to Responsible Gaming
Pelican Casino recognises its responsibility to provide a safe and secure gaming environment. While most users enjoy gambling as entertainment, a minority may experience difficulties. Our responsible gaming programme is designed to identify, prevent, and address gambling-related harm, ensuring compliance with New Zealand’s legal requirements and the expectations of regulatory authorities.
Self-Assessment and Player Awareness
Pelican Casino encourages all players to regularly assess their gambling behaviour. To support this, we provide self-assessment tools that help individuals determine if their gambling is within safe limits. We also supply comprehensive information about the risks of gambling and the indicators of problematic behaviour. Players are urged to consider whether gambling is affecting their financial stability, relationships, or daily functioning and to seek assistance if necessary.
Protection of Minors
Pelican Casino strictly prohibits access to its platform by individuals under the age of 18. Age verification processes are in place at registration and during withdrawals to ensure compliance with New Zealand’s legal restrictions. We also recommend that parents and guardians use filtering software to prevent underage access to gambling sites and educate minors about the risks associated with gambling.
Tools for Responsible Gambling
To assist players in maintaining control, Pelican Casino offers a range of responsible gaming tools. These include deposit limits, loss limits, session time reminders, and self-exclusion options. Players can set daily, weekly, or monthly limits on the amount of money or time spent on the platform. The self-exclusion feature allows individuals to take a break from gambling for a specified period or permanently. These tools are accessible via the user account settings and can be adjusted at any time, subject to verification for security purposes. You can also explore Pelican casino games for entertainment within your set limits.
Self-Exclusion Process
Players who believe they may have developed unhealthy gambling habits can request self-exclusion from Pelican Casino. Upon activation, all access to the account is suspended for the chosen period, and any outstanding balances are returned in accordance with our terms and conditions. During self-exclusion, marketing communications are disabled. Reinstatement of access is only possible after the exclusion period has lapsed and upon formal request, subject to review and approval by our responsible gaming team.
Support and Professional Assistance
Pelican Casino provides information on professional counselling services and support organisations that specialise in gambling addiction. We encourage affected individuals to seek guidance from accredited agencies such as Gambling Helpline New Zealand, which offers confidential advice and support. Contact details and links to external support networks are available on our Responsible Gaming page for immediate reference.
Employee Training and Monitoring
All Pelican Casino staff members receive mandatory training on responsible gaming practices, identification of problematic gambling behaviours, and intervention protocols. Our monitoring system tracks unusual or high-risk patterns in user activity, enabling proactive engagement and support for those who may be at risk. Any concerns identified through monitoring are managed confidentially and in accordance with privacy and data protection laws.
Legal Compliance and Data Protection
Pelican Casino operates under the legal and regulatory frameworks established by New Zealand authorities. All responsible gaming measures comply with national legislation, including data protection and privacy obligations. Personal information collected for responsible gaming purposes is handled securely and only used for the prevention of gambling-related harm.
Continuous Improvement
Pelican Casino is committed to regularly reviewing and updating its responsible gaming policies and procedures to reflect best practices and legal developments in New Zealand. We work in collaboration with regulatory bodies and industry associations to ensure that our responsible gaming strategy remains effective and up-to-date, and we encourage players to take advantage of the Pelican mobile app for convenient access to responsible gaming tools.
Contact and Further Information
For further details on responsible gaming, or to access support tools and resources, customers may visit the Responsible Gaming section at https://pelicancasino.games/responsible-gaming or contact our customer support team at any time. Pelican Casino’s priority is to maintain a fair, safe, and responsible environment for all players in New Zealand.