This Privacy Policy explains how Pelican Casino, accessible at https://pelicancasino.games, collects, processes, stores, and protects the personal data of users residing in New Zealand. By accessing and using the Pelican Casino website and services, you agree to this Privacy Policy. We are committed to processing your information in compliance with New Zealand privacy laws, including the Privacy Act 2020.
1. Data Collection
When you register and use Pelican Casino, we collect both personal and non-personal data. Personal data includes your name, date of birth, residential address, email address, telephone number, payment details, identification documents, and gaming activity records. Non-personal data may include device information, browser type, IP address, and site interaction history. Data is collected through direct user input, cookies, and automated tracking technologies.
2. Purpose of Data Collection
We collect and process your personal data to provide and maintain our Pelican casino games, verify your identity and age, process payments and withdrawals, prevent fraud and unlawful activity, comply with legal and regulatory obligations, send account-related notifications, and improve user experience. Data may also be used for responsible gambling initiatives and to ensure the integrity and security of our operations.
3. Legal Basis for Processing
Pelican Casino processes your personal data based on several legal grounds: contract performance (to provide our services), legitimate interests (such as fraud prevention and service improvements), compliance with legal obligations (including anti-money laundering and regulatory requirements), and your explicit consent where required, such as for marketing communications.
4. Data Sharing and Disclosure
We may share your personal data with third-party service providers who assist in operating our website, processing payments, conducting identity verification, or providing marketing support. All third-party partners are contractually obligated to safeguard your data and use it only for the intended purposes. We may also disclose your data to regulatory authorities or law enforcement agencies if required by law or to protect our legal interests. Your personal data will not be sold or leased to unrelated third parties for their own marketing purposes.
5. International Data Transfers
Due to the global nature of online gaming, your personal data may be transferred and processed in countries outside New Zealand, including within the European Economic Area (EEA). Where such transfers occur, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information remains protected in accordance with New Zealand privacy standards.
6. Data Storage and Security
Pelican Casino uses robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure servers, firewalls, access controls, and regular security reviews. Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.
7. User Rights
As a New Zealand resident, you have the right to access your personal data held by us, request correction of inaccurate or incomplete data, request erasure of your data under certain circumstances, object to data processing or request restriction of processing, and withdraw consent for processing where consent was provided. To exercise these rights, contact our Data Protection Officer using the details provided on our website.
8. Cookies and Tracking Technologies
Pelican Casino uses cookies and similar technologies to enhance site functionality, analyze user activity, and personalize your experience. Cookies are small text files stored on your device that help us recognize repeat visitors and improve site performance. You can manage or disable cookies via your browser settings, but this may affect certain features of our site, including access to the Pelican mobile app.
9. Marketing Communications
With your explicit consent, Pelican Casino may send you promotional offers and marketing communications about our services, updates, or partner campaigns. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our messages or by adjusting your account preferences.
10. Responsible Gambling and Age Verification
Pelican Casino is committed to responsible gambling and ensures that only individuals over the legal gambling age (currently 18 years in New Zealand) can access our services. We may request identity documents to verify your age and eligibility to participate in gaming activities. Users who provide false information or fail age verification will have their accounts suspended or terminated.
11. Policy Updates
We reserve the right to update or amend this Privacy Policy at any time in response to legislative, regulatory, or operational changes. Any significant changes will be communicated to users via the website or direct notification. Continued use of our services after such updates constitutes your acceptance of the revised policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact Pelican Casino’s Data Protection Officer via the contact form on our website or by email as specified in the “Contact Us” section. We are committed to responding to your inquiries in a timely and transparent manner.
13. Complaints
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the New Zealand Privacy Commissioner. We encourage users to contact us first to resolve any concerns directly.
14. Children’s Privacy
Pelican Casino does not knowingly collect or process data from individuals under the age of 18. If we become aware that a minor has provided personal information, we will take immediate steps to delete such data and terminate the related account.
15. Conclusion
Pelican Casino is dedicated to maintaining the privacy and security of your personal data. By using our services, you confirm that you have read, understood, and agreed to this Privacy Policy. We recommend reviewing this policy regularly to stay informed about how your data is managed and protected.